Terms & Conditions

Last updated: 03/02/2026

1. Overview

(a) These Terms & Conditions (“Terms”) apply to your access to and use of the website operated by After NZ Limited (“After”, “we”, “us”, “our”) and to the textile recovery, recycling and related services we provide (Services).

(b) After NZ Limited is a company registered in New Zealand.

(c) These Terms apply to both business and individual customers, unless otherwise stated.

(d) By accessing our website, creating an account, or booking a collection with After, you agree to be bound by these Terms as amended from time to time.

(e) We may update these Terms at any time. Continued use of our website or Services constitutes acceptance of the updated Terms.

2. Eligibility

To use our website or Services, you must:

  • Be at least 18 years old, and

  • Have the legal capacity to enter into a binding agreement.

If you are booking on behalf of a business or organisation, you confirm that you are authorised to do so.

3. Use of Website

(a) You may use our website for lawful purposes only.

(b) You must not:

  • Interfere with or disrupt the website or its systems;

  • Introduce malicious software or harmful code;

  • Provide false or misleading information;

  • Attempt to gain unauthorised access to our systems; or

  • Use the website in a way that breaches these Terms or applicable law.

(c) All content on the website is provided for general information purposes only.

4. Services – Textile Recovery & Recycling

4.1 Booking & Orders

(a) When you place a booking through our website or via direct agreement with After, you are submitting an order for Services.

(b) We reserve the right to accept or decline any booking at our discretion, including where:

  • Information provided is incomplete or inaccurate;

  • Payment cannot be processed; or

  • The materials presented do not comply with these Terms.

4.2 Accepted Materials

(a) We accept textiles in accordance with our published guidelines or as otherwise agreed in writing.

(b) We do not accept textiles that are wet, mouldy, contaminated, or contain hazardous substances or bodily fluids.

(c) Where such materials are presented for collection:

  • The collection may be rejected or disposed of safely at our discretion; and

  • The customer remains liable for all applicable fees, including collection and logistics costs.

4.3 Weight Verification & Pricing

(a) Where pricing is weight-based, any weight selected or estimated at booking is indicative only.

(b) All textiles may be re-weighed after collection, including at our warehouse or processing partner facilities.

(c) The final recorded weight will be used for:

  • Invoicing,

  • Impact reporting, and

  • Compliance and audit purposes.

(d) If the final weight exceeds the estimate, additional charges may apply.
If the final weight is lower, no refund will be issued unless required under New Zealand law.

4.4 Logistics & Third-Party Providers

(a) We may use third-party logistics providers to perform collections, transport, or processing.

(b) While we take reasonable care in selecting providers, After is not responsible for delays, loss, or damage caused by third parties beyond our reasonable control.

5. Pricing & Payment

(a) Prices are displayed in New Zealand Dollars (NZD) unless stated otherwise.

(b) Payment is required at the time of booking unless otherwise agreed in writing.

(c) You are responsible for ensuring payment details are accurate and sufficient funds are available.

(d) We reserve the right to change pricing at any time. Updated pricing will not affect confirmed bookings.

6. Refund Policy

(a) We do not generally offer refunds once a collection has been booked.

(b) Refunds will only be considered where:

  • We have missed your scheduled collection; or

  • There has been an error on our part.

(c) Where a booking error or change of mind occurs on the customer’s part, no refund will be provided.

(d) This policy operates subject to any rights you may have under applicable New Zealand consumer law.

7. Marketing & Promotion

(a) With your consent, After may reference or promote the partnership or engagement in marketing materials, including case studies, social media, and impact reporting.

(b) Any co-branded or cross-promotional activity must align with After’s brand guidelines and be approved in writing.

8. Intellectual Property

(a) All content on our website, including text, graphics, logos and designs, is owned by or licensed to After.

(b) You may not reproduce, distribute or modify any content without our prior written consent.

 

9. Privacy

(a) We collect and use personal information in accordance with the Privacy Act 2020 (NZ).

(b) Our Privacy Policy explains how we collect, store and use personal information.

10. Disclaimers

(a) Our website and Services are provided on an “as is” and “as available” basis.

(b) We do not guarantee uninterrupted access, error-free operation, or specific outcomes from the Services.

11. Limitation of Liability

(a) To the maximum extent permitted by law, After is not liable for indirect or consequential loss, including loss of profits, business interruption, or reputational harm.

(b) Where liability cannot be excluded, our liability is limited to the amount paid by you for the relevant Services.

(c) Nothing in these Terms limits rights under the Consumer Guarantees Act 1993, where applicable.

12. Indemnity

You agree to indemnify After against any loss, damage or expense arising from:

  • Your breach of these Terms; or

  • The materials you provide for collection.

13. Force Majeure

We are not liable for delays or failures caused by events beyond our reasonable control, including natural disasters, strikes, transport disruptions, or government actions.

14. Termination

We may suspend or terminate access to the website or Services if you breach these Terms or applicable law.

15. Governing Law

These Terms are governed by the laws of New Zealand, and the courts of New Zealand have exclusive jurisdiction.

16. Contact

For questions or complaints, contact:
📧 hello@after.net.au